Understand why lift maintenance costs are higher than hiring a "man and a van." Discover the key factors: 24/7 technician availabili

Customers often ask, "Why does a service or repair cost so much?" Hopefully, the following will help explain why lift maintenance agreements are much more expensive than a "man and a van" for an hour.

If a lift company takes its responsibilities seriously to its customers and the general public, the following brief summary will assist in understanding pricing:

• Rent and outgoings for warehouses to store parts and machinery to enable quick repair times
• Technicians on call 24/7
• Duty supervisors on call 24/7
• 24/7 call centre operators
• A fleet of maintained vehicles
• Significant public liability and insurances in the high-risk lift industry
• Constantly increasing Workcover premiums
• Tools and equipment such as trailers, vans, lifting gear, and generators
• Bad debtors and rescheduled services
• Accounting and government fees
• An extensive range of parts to support timely repairs for various lift types
• Freight costs
• Office expenses
• Office staff to support customers and coordinate field staff
• Permanent staff of lift technicians
• Staff professional development
• A modest profit to ensure the company remains viable
• The impact of Consumer Price Index (CPI) and inflation, which cause prices for parts, labor, and overhead to rise steadily over time
  

And the list goes on...

A simple "man in a van" might appear cheaper but will not have parts in stock, the technical knowledge specific to your lift, staff on call to respond 24/7 for entrapments, or the capacity to be there during peak periods such as storms and power outages when many lifts are simultaneously out of order. Melbourne Elevators has invested to ensure customers are supported every hour, every day of the year!

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Published: August 8, 2024